01Email Us
service@arcvaner.com
Please contact us from the email address used for your order whenever possible.
Contact Us
Customer Care
Questions about a product or order? Send us an email and include the details that will help us assist you.
EMAIL SUPPORT
Monday-Friday
Replies usually within 1-2 business days
Monday-Friday
Replies usually within 1-2 business days
Our customer service team can help with product questions, order updates, delivery concerns, returns, and general store information.
02Include These Details
- Your full name and order number
- The email address used at checkout
- A clear description of your question
- Photos of the item and packaging when reporting damage or an incorrect product
03Response Times
We usually reply within 1-2 business days, excluding weekends and public holidays. During launches, holidays, or unusually busy periods, responses may take a little longer.
04Order Changes
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes after processing or dispatch has begun.
05Safe Communication
For your protection, never email complete payment-card details, account passwords, or other highly sensitive financial information. We will not ask you to send your full card number by email.