This Shipping Policy applies to purchases made through arcvaner.com. Delivery estimates are provided in good faith but are not guaranteed arrival dates.
01Order Processing
Orders are normally processed within 1-3 business days after payment authorization. Business days exclude weekends and public holidays. Processing may take longer during peak periods, product launches, address verification, payment review, or circumstances outside our reasonable control.
02Delivery Estimates
Standard delivery generally takes 7-20 business days after dispatch. Remote areas, customs procedures, carrier disruptions, severe weather, and peak seasons may extend delivery time.
The estimate displayed at checkout or in an order communication takes priority when it is more specific.
03Order Timeline
| Stage |
Typical Timing |
What It Means |
| Processing |
1-3 business days |
Payment review, order preparation, and fulfillment handling. |
| Transit |
Usually 7-20 business days |
Time from dispatch to delivery, subject to destination and carrier conditions. |
| Tracking activation |
Usually 2-5 business days after dispatch |
The carrier may need time to record the first scan. |
04Shipping Charges
Available delivery methods and shipping charges are displayed at checkout before payment. Charges may depend on destination, order value, product type, parcel size, and available carrier service.
05Tracking
When tracking is available, we send a shipping confirmation to the email address supplied at checkout. Tracking information can take 2-5 business days to update after dispatch. Some shipments may use more than one parcel and arrive separately.
06Address Accuracy
Customers must provide a complete and accurate shipping address. Contact service@arcvaner.com immediately if you notice an error. We cannot guarantee an address change after fulfillment begins. Additional costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer where permitted by law.
07Customs & Import Charges
International orders may be subject to import duties, taxes, customs fees, or brokerage charges. Unless expressly included at checkout, these charges are not included in the product or shipping price and are the recipient's responsibility.
08Delays
Carrier schedules may be affected by customs, weather, labor disruptions, transportation constraints, local events, or other circumstances beyond our reasonable control. A delay does not automatically qualify an order for cancellation or reimbursement where the parcel remains in transit.
09Missing or Marked Delivered
If tracking has not updated for an extended period or shows delivered but the parcel cannot be found, first check the delivery location, household members, neighbors, and any building reception area. Then contact the carrier and email us with your order number so we can review the available information.
10Damaged, Defective, or Incorrect Items
Contact service@arcvaner.com within 7 days of delivery. Include your order number and clear photographs of the item, outer package, shipping label, and any damage. Keep all packaging while the claim is reviewed. Approved claims are handled under our Return and Refund Policyand applicable law.
This policy does not limit any mandatory consumer rights that apply in your place of residence.
