01Return Window
Email service@arcvaner.com within 30 days after the tracking record shows delivery. Requests submitted after this period may be declined unless applicable law requires otherwise.
Return and Refund policy
Returns & Resolutions
Eligibility, return instructions, damaged-item claims, and refund timing.
Last updated: May 08, 2026
We accept eligible return requests made within 30 days after delivery. Please contact us before sending any product back.
02Eligibility
To qualify, an item must be unused, unassembled where applicable, in the condition received, and returned with original packaging, accessories, labels, manuals, and proof of purchase.
03How to Request a Return
- Email service@arcvaner.com with your name, order number, item, and reason for return.
- Include photographs when the item is damaged, defective, incorrect, or materially different from the listing.
- Wait for written approval and the return instructions.
- After approval, pack the item securely and send it to the Return Address listed below, following the return instructions provided by customer service.
- Keep the shipping receipt and tracking record until the return is completed.
Please contact service@arcvaner.com with your order number before shipping an item back. Once your return is approved, use the company address listed in the Return Address section below.
04Return Address
Approved returns should be sent to our company address:
GLORYDE TRADING LIMITED
RM 06, 13A/F., SOUTH TOWER,
WORLD FINANCE CTR, HARBOUR
CITY, 17 CANTON RD, TST,
KL HK
HONG KONG
Please contact service@arcvaner.com with your order number to request return approval and instructions before shipping. Include your order number inside the parcel so we can identify your return, and keep your shipping receipt and tracking details.
05Non-Returnable Items
Unless required by law, we do not accept returns of gift cards, personalized or custom-made products, items marked final sale, or products that cannot be resold for hygiene, safety, or condition reasons after use. Contact us if you are unsure whether an item qualifies.
06Return Shipping
Customers normally pay return shipping and are responsible for the parcel until it reaches the authorized destination. If an approved claim confirms that the item was damaged, defective, or incorrect, we will provide an appropriate remedy and cover reasonable return costs where applicable.
07Inspection
Returned items are inspected after arrival. We may reduce or refuse a refund when an item shows use, damage, missing parts, inadequate packaging, or handling beyond what is reasonably necessary to examine it, subject to applicable law.
08Refunds
If approved, the refund is issued to the original payment method within 7 business days after inspection. Banks and payment providers may require up to 10 additional business days to post the credit. We cannot redirect a refund to a different account or payment method.
09Shipping Charges
Original shipping charges and optional expedited-service fees are normally non-refundable unless the return results from our error, the item is confirmed damaged or defective, or applicable law requires reimbursement.
10Exchanges
We do not guarantee direct exchanges. The fastest option is normally to return the eligible item and place a new order after the return is approved. Replacement arrangements may be offered for verified damage, defects, or fulfillment errors.
11Damaged or Incorrect Items
Report damage, defects, missing parts, or incorrect items within 7 days of delivery. Include clear photographs of the product, outer package, shipping label, and affected area. Keep the product and packaging until we complete the review.
12Order Cancellation
Contact us immediately if you wish to cancel. We will try to assist, but cancellation is not guaranteed after processing or fulfillment has started. Dispatched orders must follow the applicable return process.
13Mandatory Consumer Rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited under applicable consumer-protection law. Where a mandatory legal rule conflicts with this policy, the mandatory rule applies.